Return, Refund & Exchange Policy 

• Easy Returns & Exchanges

  At Windlust, we want you to shop with complete confidence. If the size is not right or you change your mind, our team will personally assist you and make the return or exchange process simple and stress-free.

  15-Day Easy Return & Exchange Window

  You can request a return or exchange within 15 days from the date your order is delivered.

  To start the process, simply contact us through either of the following:

  Email: support@windlust.com
  WhatsApp: +91 88608 66466

  Please share your order number and briefly mention whether you would like a return or exchange. Our support team will respond with the next steps and manage the process for you.

  No return form is required.

  Free and Easy Pickup

  For eligible returns and exchanges, our team will arrange a free reverse pickup from your delivery address.

  You do not need to arrange or pay for a courier yourself.

  Free reverse pickup is subject to courier service availability at your PIN code. In rare cases where pickup is unavailable, our support team will guide you with the best alternative.

  Please do not send the product directly to our warehouse unless instructed by the Windlust support team.

  Easy Exchanges

  Need another size? No problem.

  You can request an exchange within 15 days of delivery by contacting our team through email or WhatsApp.

  • The first exchange pickup and replacement delivery are free.

  • Exchanges are subject to stock availability.

  • You may exchange the product for another available size or style.

  • If the replacement product is priced higher, the difference must be paid before dispatch.

  • If the replacement product is priced lower, the remaining amount will be issued as Windlust Store Credit.

  Once the returned product is received and passes our quality check, the replacement order will be processed.

  Returns and Store Credit

  Windlust does not issue refunds in cash, through bank transfer, UPI or to the original payment method.

  All approved returns are refunded in the form of Windlust Store Credit, which is added to your Windlust account.

  Your Windlust Store Credit:

  • Can be used on eligible products available on windlust.com.

  • Is valid for 1 month from the date of issuance.

  • Can be used during checkout on your next purchase.

  • Is non-transferable.

  • Cannot be exchanged or redeemed for cash.

  Store credit will be issued only after the returned product is received and successfully passes our quality check.

  Please use the store credit before its expiry date, as expired credit may not be extended or reissued.

  Product Condition

  We understand that you may need to try the footwear to check its size and fit. Please try the product indoors on a clean surface.

  To qualify for a return or exchange, the product must be:

  • Unused and unworn outdoors.

  • Returned with all original tags intact.

  • Returned in its original shoe box and packaging.

  • Free from stains, scratches, tears, sole marks, odour or visible signs of use.

  • Returned with all accessories or complimentary items included with the order.

  Every returned product undergoes a simple quality check after reaching our warehouse.

  Products showing clear signs of use, damage or improper handling may not qualify for return or exchange.

  If a returned product does not pass the quality check, it will be sent back to the customer. A shipping charge of ₹200may apply for returning the product to the customer.

  Sale and Promotional Products

  Products purchased during a sale, clearance offer or special promotion may only be eligible for exchange or store credit unless clearly marked as Final Sale.

  Products marked as Final Sale cannot be returned or exchanged.

  Any additional conditions related to an offer will be mentioned on the product page or during checkout.

  Customized Products

  Customized, personalized or made-to-order products cannot be returned or exchanged unless the product received is damaged, defective or different from the confirmed order.

  Damaged, Defective or Incorrect Products

  In the unlikely event that you receive a damaged, defective or incorrect product, please contact us within 48 hours of delivery.

  You can email us at support@windlust.com or WhatsApp us at +91 88608 66466.

  Please share:

  • Your order number.

  • Clear photographs of the product.

  • Photographs of the outer packaging and shipping label.

  • An unboxing video, wherever possible.

  After verification, our team will arrange a free replacement, exchange or suitable resolution.

  Processing Time

  Our team will generally respond to return and exchange requests within 1–2 working days.

  After the product is picked up and received at our warehouse, the quality check and processing may take approximately 7–10 working days.

  Replacement delivery timelines may vary depending on your location and product availability.

  Windlust Store Credit will be added to your account after the return is approved.

  Important Information

  • Return and exchange requests made after 15 days of delivery will not be accepted.

  • Original COD charges, express delivery charges and convenience fees are non-refundable.

  • Products returned without prior confirmation from the Windlust team may not be accepted.

  • Windlust reserves the right to reject repeated, suspicious or fraudulent return requests.

  • All returns and exchanges are subject to the product passing our quality check.

  Need Help?

  Our team is here to help you personally throughout the process.

  Email: support@windlust.com
  WhatsApp: +91 88608 66466

  Just send us your order number and tell us whether you need a return or exchange. We will take it forward from there.

  Shop confidently. Try comfortably. Exchange easily.

  SHIPPING POLICY

  • Orders will be usually in normal circumstances shipped within 1-7 working days after the order placement/payment confirmation.
  • Our Warehouse dispatches orders from Mon-Friday & it takes another 2 to 10 working days for the orders to reach you based on your location.
  • All orders shipped from India.
  • We cannot be held accountable for the late delivery or non-delivery in any unforeseen circumstances.